If you’re on the enterprise plan, you get a dedicated Slack channel and 24/7 advanced support. If you just want Slack support without the full enterprise plan, you can add it as an optional upgrade for $500 a month. Priority email support is automatically included if you're spending at least $500 a month. For everyone else, support is available on a best-effort basis.

You can request access through the Trust Center. We’ll review your request quickly.

Check the Status Page to see if we’re having any issues. If everything looks good but you’re still running into problems, report an issue and we’ll take a look.